Terms of Use

Effective 1 September 2026

1. Who these terms are between

These Terms of Use govern your access to Pactly (the "Service"). By creating an account, uploading a document, or signing a document sent through Pactly, you agree to them. If you're accepting on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Your account

• You must provide accurate account details and keep your password confidential.
• You're responsible for all activity under your account.
• You must be old enough to enter into a binding contract where you live.
• Tell us promptly at hello@mypactly.com if you believe your account has been accessed without your permission.

3. Your documents and content

You keep all rights to the documents you upload. You grant us only the limited licence needed to run the Service: storing your files, rendering them for signers, generating signed copies and certificates, and creating summaries where you enable that feature.

You agree not to use Pactly to send or sign anything that:

• you don't have the right to distribute;
• is unlawful, fraudulent, or intended to deceive a signer about what they're agreeing to;
• contains malware or is designed to disrupt the Service;
• you are legally required to execute through a notary, a wet signature, or a specific regulated process that electronic signature does not satisfy.

4. Electronic signatures

Signatures collected through Pactly are intended to be legally binding under the U.S. ESIGN Act and UETA, the EU eIDAS Regulation, and comparable laws elsewhere. Before signing, every signer is shown, and must affirm, our Electronic Signature Disclosure.

Some documents cannot be signed electronically in some jurisdictions - wills, certain family-law instruments, and some court filings are common examples. It's your responsibility to confirm that electronic signature is valid for your document and jurisdiction. We do not provide legal advice.

5. Plans, billing and quotas

• The Free plan includes a limited number of sends per month, a cap on signers per document, and a watermark on generated PDFs.
• Paid plans are billed in advance through Stripe and renew automatically until cancelled.
• The Team plan is billed per seat. Adding seats changes your subscription immediately and is prorated by Stripe.
• You can cancel at any time from the billing page. Cancellation takes effect at the end of the current period; we don't refund partial periods unless the law requires it.
• If a payment fails, paid features may be suspended until the subscription is current again.

6. Availability

We work to keep Pactly available but we don't promise uninterrupted service. We may change, suspend, or discontinue features, and we'll give reasonable notice before removing something you depend on.

7. Anonymous signing

Documents signed through the no-account flow on our home page are held temporarily and then deleted automatically, along with the signed copy. Download your document during that window - once purged, we cannot recover it.

8. Termination

You can delete your documents or stop using Pactly at any time. We may suspend or terminate an account that breaches these terms, that we're legally required to act on, or that is being used to harm others. Where we can, we'll tell you first and give you a chance to export your documents.

9. Disclaimers and liability

The Service is provided "as is". To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, or consequential losses, and our total liability in any 12-month period is limited to what you paid us in that period. Nothing here limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms. If a change materially affects your rights, we'll notify account holders by email before it takes effect. Continuing to use Pactly after that means you accept the updated terms.

11. Contact

Questions about these terms: hello@mypactly.com.